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Terms & Conditions

Swan Community Connect Incorporated ABN: 73 881 560 462

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By accessing or using the Swan Community Connect Incorporated website or engaging with our services, you agree to the following Terms and Conditions. These terms apply to all visitors, users, donors, and supporters of the organisation. Continued use of the site or our services constitutes acceptance of these terms.

1. Website Use

This website is provided for the purpose of general information, communication, and community engagement. While we make every effort to ensure the accuracy and relevance of the content presented, Swan Community Connect does not guarantee that the information on this site is complete, up to date, or free from errors, and accepts no responsibility for any loss or damage arising from reliance on the content. The materials and content on this site are provided “as is” without warranties of any kind, either express or implied.

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This includes, but is not limited to, implied warranties of:

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  • Fitness for a particular purpose

  • Merchantability or satisfactory quality

  • Accuracy or reliability

  • Non-infringement of third-party rights

  • Freedom from computer viruses or harmful components

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We reserve the right to update or modify website content at any time without notice. Any use of the information on this site is at your own discretion and risk. The content is not a substitute for professional advice and should not be relied upon in place of consultation with qualified service providers, health professionals, or legal advisors.

2. Intellectual Property

Unless otherwise stated, all content on this website, including text, graphics, logos, images, documents, and other materials, is the property of Swan Community Connect Incorporated and is protected by copyright law under the Copyright Act 1968 (Cth). All rights are reserved.

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You may view, download, or print content from this website for your own personal, non-commercial use, provided that the original copyright notice remains intact and that the material is not modified in any way.

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Commercial use, distribution, reproduction, framing, transmission, or publication of any website content is strictly prohibited without prior written permission from Swan Community Connect. This includes, but is not limited to:

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  • Republishing materials on other websites or intranets

  • Using our content in promotional or commercial material

  • Charging others for access to our resources

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You are welcome to link to our website, provided you do not:

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  • Use our logo, branding, or content in a misleading or unauthorised way

  • Link from a website that misrepresents or negatively impacts the reputation of Swan Community Connect, its team, or its community partners

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Swan Community Connect reserves the right to request removal of unauthorised links or uses of its content at any time.

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If you would like to use any content from this website in a way not covered above, please contact us directly to request permission via our online enquiry form or by emailing hello@swancommunityconnect.org.au.

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If you notice any errors or issues with the website, we encourage you to let us know so we can make improvements.

3. External Links

This website may include links to third-party websites, resources, or services. These are provided for convenience and informational purposes only. Swan Community Connect does not endorse, approve, control, or guarantee the accuracy, relevance, timeliness, or completeness of information on external websites. We are not responsible for the content, privacy practices, or accuracy of these third-party resources.

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The inclusion of a link does not imply affiliation with or endorsement by Swan Community Connect. Access to any third-party sites is at your own risk, and we recommend reviewing the terms and privacy policies of any external websites you visit.

4. Donations

Donations made to Swan Community Connect Incorporated are not tax deductible. Donors will receive a confirmation receipt for each donation. All donations are used solely to support our community programs, outreach activities, and operational costs.

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All donations made to Swan Community Connect are non-refundable, unless otherwise required by the Australian Consumer Law.

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We are committed to resolving any complaints or disputes regarding donations with transparency, respect, and in line with principles of procedural fairness. If you believe an error has occurred with your donation or have a concern to raise, please contact us as soon as possible by calling 0411 957 441. To assist with a timely resolution, we may ask you to confirm the details of your donation in writing via email. We will treat your query seriously and aim to resolve it quickly and fairly.

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All parties are expected to participate in the dispute resolution process in good faith, and all complaints will be handled confidentially and professionally. If a resolution cannot be reached to your satisfaction, you may also contact your financial institution, which may be able to investigate the matter and initiate a formal dispute process on your behalf.

5. Service Delivery Disclaimer

Swan Community Connect is committed to delivering inclusive, responsive, and high-quality programs and services to the community. However, as a not-for-profit organisation, the availability, timing, and scope of our services may be influenced by factors beyond our control, including but not limited to:

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  • Funding availability or changes to grant conditions

  • Staffing levels and volunteer capacity

  • Venue access and booking limitations

  • Program demand or participation numbers

  • Public health directives or unforeseen events

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We reserve the right to modify, postpone, or cancel any program, activity, or service offering with reasonable notice where possible. In the event of a cancellation or significant change, we will make every effort to communicate promptly with affected participants and stakeholders.

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While we strive to meet advertised timelines and program objectives, we do not guarantee the uninterrupted delivery of any specific service. Swan Community Connect is not liable for any loss, inconvenience, or costs incurred due to changes in service availability.

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If you have any questions or concerns regarding a scheduled program, please contact our team for the most current information.

6. Liability Disclaimer

To the fullest extent permitted by law, Swan Community Connect Incorporated, its employees, volunteers, affiliates, and partners are not liable for any direct, indirect, incidental, special, or consequential loss or damages arising from:

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  • The use of, or inability to use, this website, our services, or third-party links

  • Reliance on any content or information provided

  • Inaccuracies, errors, or omissions

  • Links to or from external websites

  • Technical issues or service interruptions

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You assume full responsibility for ensuring that any information or services available through this website meet your specific needs and expectations. All engagement with our services should be based on your own judgement and needs.

Last Updated: 06/07/2025

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