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Privacy Policy

Swan Community Connect Incorporated (ABN: 73 881 560 462) is committed to protecting the privacy and confidentiality of personal information collected from individuals who engage with us. We are bound by the Privacy Act 1988 (Cth) and adhere to the Australian Privacy Principles (APPs), which govern how we collect, use, store, and disclose your personal information.

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This policy applies to all personal information we collect and manage, whether stored in digital systems or hard copy records.

1. What We Collect

We collect personal information necessary for the delivery of our programs, services, and activities. This may include:​

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  • Your name and contact details (email, phone, address)

  • Demographic information (e.g. age group, language spoken)

  • Service or support needs

  • Emergency contact details

  • Feedback and survey responses

  • Donation or payment details (where applicable)

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We may also collect sensitive information such as health, disability, cultural background, or personal circumstances, with your consent or when required or authorised by law.

2. How We Collect Information

We collect information when you:

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  • Contact us via phone, email, website or in person

  • Register for an event or workshop

  • Access our support services

  • Volunteer, donate or apply for employment

  • Subscribe to our newsletter or follow our social media

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We will always aim to collect information directly from you, unless it is unreasonable or impracticable to do so.

3. Why We Collect Personal Information

We collect your personal information to:

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  • Provide and improve our services and programs

  • Respond to enquiries and feedback

  • Refer or connect you to relevant external support services

  • Administer volunteering, employment, and partnership applications

  • Maintain records for reporting, compliance, and accountability

  • Promote our work (with your permission)

4. Use and Disclosure of Personal Information

We do not disclose your personal information without your express written consent unless required or authorised by law. Where necessary, we may share your information with:

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  • Referral partners (with your permission)

  • Government departments or funding bodies (as part of service delivery obligations)

  • Professional service providers (e.g. IT support or auditors)

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We never sell or rent your personal information.

5. Data Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure digital storage systems, password-protected databases, and staff confidentiality obligations.

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When personal information is no longer needed — or once any legal or compliance retention periods have expired — we will securely destroy or permanently de-identify it, in accordance with applicable data retention laws and best practices.

6. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate or outdated. To request access or correction, please contact us at hello@swancommunityconnect.org.au. To obtain access to your personal information you will have to provide proof of identity. This is necessary to ensure that personal information is provided only to the correct individual and that the privacy of others is protected.

7. Complaints

If you believe we have breached your privacy rights, you can contact us in writing by emailing hello@swancommunityconnect.org.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by calling 1300 363 992. You can find more information on their website: www.oaic.gov.au.

​8. Updates to This Policy

We may update this policy periodically to reflect changes in legislation or our practices. The most recent version will always be published on our website.

Last Updated: 06/07/2025

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